FAQ and Shop Policies

Orders

How are your products made?
I work with an on-demand order fulfillment company with facilities worldwide! Your order is printed and shipped from the facility that can do it most efficiently.

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at info@aliciaheymanstudio.com.

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@aliciaheymanstudio.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Delivery

When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Ordering from the U.S – my experience has been that it takes about 2 weeks from the day the order is placed to the day it arrives.

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not under my control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with me, please help me out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, please email me at info@aliciaheymanstudio.com with your order number. I will follow up with my printer to figure out what the problem is. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Return Policy

What’s your return policy?
Because your order is a custom printed product, I don’t offer returns and exchanges, but if there’s something wrong with your order, please let me know by contacting me at info@aliciaheymanstudio.com. For digital download items, I cannot accept returns since there is no way to tell if its been used or not.

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at info@aliciaheymanstudio.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, I don’t offer exchanges. The items in my shop are not kept in inventory so they can’t be just sent back and replaced with a different size. The product has to be reprinted. If you’re unsure which size would fit better, please check out the sizing charts—I’ve included one for every item listed on my store. I’ve encluded a Size Guide on every product page. You can find it either above the add to cart button, or in a Size Chart tab in the lower part of the page….or in the product images. I also try to provide several contextual photos so you can judge sizing.

Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let me know at info@aliciaheymanstudio.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one, or issue a refund.

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